
Technical Service Specialist
2 weeks ago
We provide comprehensive and scalable managed training services that map directly to our customer needs. Training is our business and passion.
We deliver and administer a large volume of training each year, in multiple languages. We have designed and developed a significant amount of classroom training and web-based training localized to various languages.
Key Responsibilities:
- Provide technical support to clients through phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
Desired Candidate Profile:
- Experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor's degree in Any Technical Specialization.
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
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