
Delivery Quality Specialist
1 week ago
About Our Role
- We participate in client meetings and grasp quality requirements from both process and target perspectives.
- We identify methods to achieve quality targets and implement them with the operations manager or team leader's consultation.
- We find errors with high inspection efficiency.
- We provide face-to-face feedback and send emails with error types daily, following a protocol.
- We ensure error correction by respective operations associates.
- We coach employees to minimize errors and improve performance.
- We give inputs to the training team for common mistakes made to enhance their curriculum.
- We test files/batches for new clients/processes as part of familiarization.
- We generate QA reports on a daily basis.
- We meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate, and other metrics.
- We record identified errors. This is an organizational record that can be used as deemed fit.
Job Specifications
- Must have a bachelor's or master's degree.
- Minimum 6 years of professional experience in US healthcare (RCM) in service lines like coding (multi-specialty).
- Must have experience in client and stakeholder management, team management.
- Good understanding of quality matrices.
- Should have good understanding of quality tools.
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