Project Management Expert

2 days ago

Delhi, Delhi, India beBeeProject Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior Project Manager Position

We are seeking a seasoned Senior Project Manager to lead the end-to-end execution of complex, multi-disciplinary projects across our diverse technology and business intelligence portfolio.

This role encompasses managing call center operations projects, speech and text analytics implementations, business insights and reporting initiatives, software application development projects, third-party tool integrations, and strategic organizational initiatives.

Key Responsibilities:
  • Lead complex, multi-phase projects spanning call center operations, analytics implementations, software development, and strategic business initiatives.
  • Manage concurrent projects across different domains including speech/text analytics platforms, business intelligence tools, and custom software applications.
  • Coordinate third-party vendor implementations, including SaaS solutions, API integrations, and enterprise software deployments.
  • Ensure strategic alignment of all projects with our business objectives and client success.
Qualifications and Experience:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or equivalent professional experience.
  • 7+ years of project management experience with at least 3+ years in contact center technology environments.
  • Proven track record managing software development projects, analytics implementations, and enterprise system integrations.
Required Skills:
  • Strong understanding of contact center technologies (ACD, IVR, CTI, WFM, QM platforms).
  • Experience with analytics platforms and tools (Tableau, Power BI, Python/R, SQL databases).
  • Knowledge of speech and text analytics solutions (NLP, sentiment analysis, voice biometrics).

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