Housekeeping Operations Manager

As a strategic leader, you will be responsible for developing and implementing comprehensive housekeeping and sanitation operations across a large corporate campus. This role involves managing a substantial team to ensure impeccable standards of cleanliness, hygiene, and organization throughout high-traffic office environments.

You will oversee the budget for the housekeeping department, including labor costs, equipment procurement, and supply management. Additionally, you will forecast and manage capital expenditures for cleaning equipment and operational expenditures for consumables.

The ideal candidate will possess strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices. Experience in health, safety, and sanitation regulations and compliance is also required.

• Strategic Planning and Management
  • Develop and execute a data-driven strategy for housekeeping services that aligns with overall corporate objectives.
  • Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
  • Oversee the budget for the housekeeping department.
  • Forecast and manage capital expenditures for cleaning equipment and operational expenditures for consumables.
• Operational Excellence and Quality Assurance
  • Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
  • Conduct regular inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
  • Leverage technology to optimize workflows and track service delivery.
  • Address and resolve any cleaning-related issues or feedback from employees and management promptly and professionally.
• Team Leadership and Development
  • Lead and manage a large team of housekeeping staff, supervisors, and vendors.
  • Develop and deliver training programs covering best practices, safety protocols, use of chemicals, and customer service.
  • Create and manage work schedules, assign tasks, and monitor team performance.
  • Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.
• Health, Safety, and Compliance
  • Ensure full compliance with local, state, and federal health and safety regulations related to commercial facilities.
  • Implement infection prevention and control measures.
  • Regularly review and update safety procedures, risk assessments, and cleaning protocols.
  • Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.
• Stakeholder and Vendor Management
  • Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
  • Collaborate with other departments to coordinate cleaning activities and support company events.
  • Promote good hygiene practices among all employees.

• Education: Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.
• Experience: 10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.
• Skills: Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices; expertise in health, safety, and sanitation regulations and compliance.