Help Desk Professional
4 days ago
Job Overview
The Client Support Associate role involves delivering exceptional customer service to clients via telephone and email. The ideal candidate will possess strong communication skills, a flexible attitude, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Troubleshoot and resolve client issues efficiently.
- Provide engaging and responsive support to clients via telephone and email.
- Collaborate with sales team members to address client concerns.
- Maintain a strong understanding of products and services.
- Develop or improve internal systems knowledge.
- Adjust to changing duties and responsibilities as the department evolves.
Requirements:
- High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
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