Service Desk Specialist

1 day ago

Jodhpur, Rajasthan, India beBeeService Full time ₹ 55,00,000 - ₹ 85,00,000

Job Title: Service Desk Specialist

Job Summary:

We are seeking a skilled IT support professional to provide exceptional customer service and technical assistance as our first point of contact.

Key Highlights:

  • Excellent Communication Skills – Ability to interact professionally with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities:

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills:

  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems.

About Us:

We apply next-generation technology to help businesses transform globally. Our approach leverages cloud and cognitive technologies to deliver digital experiences. We enable agility and innovation through digital transformation.

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