Senior Technical Support Specialist

4 days ago


Shimoga, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,40,000
Job Description

We are seeking a highly skilled professional to fill the role of Sr Technical Support Engineer. As a key member of our technical support group, you will be responsible for providing remote technical and application problem resolution assistance related to Alvaria products.

The ideal candidate will possess excellent analytical and communication skills, with the ability to work effectively in a fast-paced environment.

  • Resolve technical issues of the Alvaria product suite for our customers and partners around the globe.
  • Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams.
  • Understand and set issue priority based upon urgency and business impact.
  • Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable.


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