Excellence in Order Management Specialist

5 days ago

Mount Abu, Rajasthan, India beBeeOrderManagement Full time ₹ 1,17,76,000 - ₹ 2,13,44,000

Customer Service Representative Job Summary

We are seeking a skilled Customer Service Representative to join our team. In this role, you will play a critical part in ensuring seamless order fulfillment and exceptional customer service.

This position is based within our Global Shared Services Centre in Noida, India, where you will provide order management account support to the India market.

You will work closely with Sales, Operations, Marketing, and Credit and Collections departments to deliver top-notch service to both internal and external customers. To succeed in this role, you will need strong time management skills, be able to prioritize tasks effectively, and demonstrate initiative in resolving complex customer issues efficiently.

Main Responsibilities:

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability and lead times
  • Troubleshoot customer issues, responding in timely manner

Requirements:

  • A high-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment

Preferred Qualifications:

  • Bachelor's degree in business or related field
  • 4+ years of experience with account management and customer service in high tech environment

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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