Highly Skilled Technical Support Specialist

1 day ago

Meerut, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Technical Support Specialist

This role involves providing technical and application problem resolution assistance to customers. The ideal candidate will have excellent customer service and teamwork skills, with the ability to gain knowledge of assigned customers' technical and business environments.

Key Responsibilities:

  • Provide remote technical support to customers.
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Document and verify reported problems.
  • Communicate effectively with management, peers, and account team in support of customers.
  • Maintain working knowledge of main products and strategy.

Ideal Skills and Qualifications:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Able to learn complex software tools quickly.
  • Demonstrated ability to use professional concepts and company policies and procedures to solve routine problems.
  • Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Limited travel, after-hours, or on-call work may be required.

Required Experience:

  • 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
  • Flexibility to work early AM or late hours, including weekends.

Benefits:

The successful candidate will have the opportunity to work with a dynamic team and contribute to the success of our organization. This role requires a strong understanding of technical concepts and excellent communication skills.

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