Highly Skilled Technical Professional

2 days ago

Meerut, Uttar Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Associate Technical Analyst

Our organization seeks a highly skilled and motivated Associate Technical Analyst to join our dynamic End User Services team. This role will provide hands-on assistance, resolve technical issues, and ensure seamless day-to-day operations.

The Associate Technical Analyst will work closely with their peers in our collaborative team space where no two days are the same. They will troubleshoot technical problems, manage IT assets, deploy hardware, and help users get the tools they need to stay productive.

Whether it's fixing a laptop or guiding someone through a new software rollout, this role is all about making technology accessible, reliable, and user-friendly.

Key Responsibilities:
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.
Required Skills and Qualifications:
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.
Benefits:

This role offers the opportunity to work in a collaborative environment, gain valuable technical skills, and contribute to the success of our End User Services team.

We offer competitive salaries, comprehensive benefits packages, and opportunities for professional growth and development.

Our team is committed to providing exceptional service to our users, and we strive to create a positive and inclusive work environment.

Others:

As an Associate Technical Analyst, you will have the opportunity to work on a wide range of technical projects, from troubleshooting complex issues to implementing new technologies.

You will also have the chance to develop your skills and expertise in areas such as networking, cloud computing, and cybersecurity.

Our organization values diversity, equity, and inclusion, and we are committed to creating a workplace that reflects these values.

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