Career Opportunity: Math Education Specialist

7 days ago


Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Job Description

Bhanzu aims to eradicate math phobia and encourage careers in math and STEM fields among learners worldwide.

This role acts as a single point of contact for customers, responding to queries via phone, email, or chat in a timely and accurate manner.

Key Responsibilities:

  • Act as the face of Bhanzu support for customers.
  • Respond to customer queries.
  • Proactive outbound calling to build rapport with customers.
  • Identify customers' needs and propose suitable solutions quickly and efficiently.
  • Follow-up with customers to ensure issues are resolved.
  • Build and maintain long-lasting relationships with existing customers.
  • Maintain deep knowledge of company products and services.
Requirements

To be successful in this role, candidates should possess:

  • Degree in management, marketing, communication, or similar field.
  • Experience as a relationship manager, in customer service, or similar role.
  • Proficiency in Microsoft Office, CRM software, and use of ticketing systems.
  • Excellent written, verbal skills, and interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Able to multi-task and display patience when handling tough cases.

Immediate joiners required. This is an individual contribution role.



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