Global Helpdesk Operations Specialist

1 week ago


Chennai, Tamil Nadu, India Mizuho Full time
Company Overview

Mizuho Global Services Pvt Ltd is a subsidiary company of Mizuho Bank, one of the largest banks in Japan. Established in 2020 as part of Mizuho's long-term strategy, MGS focuses on creating a captive global processing centre for remotely handling banking and IT operations.

Salary

The estimated annual salary for this role is ₹800,000 - ₹1,200,000, depending on experience and qualifications.

Job Description
  • Provide technical support for G base software (main frame) and Pega System
  • Assist end-users with software and hardware issues
  • Troubleshoot and resolve technical problems
  • Ensure systems run efficiently
Required Skills and Qualifications

We are looking for candidates with:

  • Excellent communication and presentation skills
  • Previous experience working on domestic and international projects
  • Knowledge of MS Office applications
  • Past experience handling international client calls, emails, or chat
Benefits

This role offers:

  • Working on diverse domestic and international projects
  • Opportunities to gain both technical and soft skills, as well as professional certifications
Qualification and Experience

A graduate degree in computer science or a related field, with 2-8 years of relevant experience in helpdesk operations, is required.



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