Mindsprint Helpdesk Expert

2 days ago


Chennai, Tamil Nadu, India Mindsprint Full time

Job Title: Mindsprint Helpdesk Expert

 

About Us

Mindsprint is a dynamic and innovative company committed to delivering exceptional IT solutions. We are seeking a skilled and dedicated Helpdesk Engineer to join our team.

 

Key Responsibilities

  • Provide technical expertise on the IT Service desk through chat, email, and voice, ensuring timely resolution of customer queries.
  • Cultivate professional communication with end-users, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
  • Offer remote L1 support by troubleshooting all Desktop/laptop/Application related issues and pertinent queries.
  • Closing tickets within the agreed SLA requires effective problem-solving skills and attention to detail.
  • A strong understanding of the business objectives and ability to communicate this effectively to stakeholders is essential.

 

Required Skills and Qualifications

To be successful in this role, you will require:

  • Fluent English (written and verbal) language skills.
  • Strong knowledge of ITIL Certification, especially on Service Desk, Incident, Problem, and Change Management.
  • Experience working with ServiceNow or any other ticketing tool.
  • The ability to multitask, adapt to changes quickly, and work in a 24/7 rotational shift environment.
  • Excellent analytical and problem-solving skills, with a proven track record of resolving complex issues.
  • Troubleshooting experience with Windows Operating systems, Active Directory, O365 Suite Applications, VPN, SAP, VDI, and endpoint management suites like SCCM, Desktop Central.

 

Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience. In addition to a rewarding career, we provide a supportive and collaborative work environment that fosters growth and development. Our team members enjoy flexible working hours, opportunities for training and professional development, and a comprehensive benefits package.



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