Global Helpdesk Specialist
1 week ago
Mizuho Global Services Pvt Ltd, a subsidiary of one of Japan's largest banks, Mizuho Bank Ltd, is seeking a skilled professional to fill the role of Global Helpdesk Operation. Located in Chennai, India, our company is dedicated to providing exceptional customer service and support for our global clients.
The ideal candidate will have excellent communication and presentation skills, with experience working on domestic and international projects, particularly in banking application tools. Strong technical knowledge of Ms office applications, such as Word, Excel, and Access, is also required.
Key Responsibilities:
- Revision of user manuals based on instructions from the IT section
- Providing technical support for G base software and Pega System
- Assisting end-users with software and hardware issues
- Troubleshooting and resolving technical problems
- Ensuring systems are running efficiently
- Documenting and tracking support tickets
Benefits of Working with Us:
- Opportunity to work on multiple domestic and international projects
- Possible certifications in both technical and soft skills
We offer a competitive salary ranging from ₹6 Lakhs to ₹18 Lakhs per annum, depending on experience. In addition, you will receive a comprehensive benefits package, including health insurance and retirement savings plan.
To be eligible for this role, you must possess a Graduate degree in Computer Science and a Master's degree in Application Tools, or equivalent experience in helpdesk operations with exposure to banking application tools. If you're passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply.
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