Service Transition Lead
1 week ago
As a Transition Manager, you will be responsible for enhancing and refining the Operational Readiness (OR) Framework and Methodology to drive ongoing improvement. You will ensure the scope of Operational Readiness aligns with the organization's strategic direction.
Key Responsibilities:- Continuously enhance and refine the Operational Readiness (OR) Framework and Methodology.
- Ensure the scope of Operational Readiness aligns with the organization's strategic direction.
- Strengthen and streamline IT Change Management processes.
- Monitor and track the delivery of operational requirements.
- Facilitate meetings to define operational handover requirements.
- Prepare and distribute weekly Operational Readiness status reports.
- Comply with all organizational standards, policies, and procedures.
- Ensure all changes adhere to established IT change management processes.
The ideal candidate should have 12+ years of experience in project and systems implementation, including more than 8 years specializing in IT Service Transition and Change Control. A deep understanding of Operational Readiness requirements is also required.
- ITIL qualifications required:
- ITIL Foundation Certificate
- ITIL Service Transition Certificate
- ITIL Release Control & Validation
- ITIL Operational Support & Analysis
- Excellent interpersonal, communication, and facilitation skills.
- Proficient in governing changes through the Change Advisory Board (CAB).
- Applies a practical, solution-oriented approach to problem-solving.
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