Digital Transformation Specialist

2 weeks ago

Dombivli, Maharashtra, India beBeeITOM Full time ₹ 1,35,65,350 - ₹ 2,15,94,100
ServiceNow ITOM Job Description

About the Company:

The organization strives to balance innovation with an open and friendly culture, backed by a long-established parent company known for its ethical reputation. They guide customers from what's now to what's next by unlocking the value of their data and applications to solve digital challenges and achieve outcomes that benefit both business and society.

About the Client:

The client is a global digital solutions and technology consulting company headquartered in Mumbai, India. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

The organization operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer.

In the past year, the organization achieved a net profit of $553.4 million, marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

  • Job Title: ServiceNow CMDB
  • Location: PAN India
  • Responsibilities
  • Leverage your expertise to lead the design, development, and maintenance of the CMDB within the ServiceNow platform.
  • Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
  • Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
  • Develop and maintain CMDB documentation, including data models, workflows, and processes.
  • Provide technical leadership and mentorship to the CMDB development team.
  • Perform regular audits and data quality checks to identify and resolve discrepancies.
  • Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
  • Stay up-to-date with ServiceNow CMDB best practices and industry trends.
  • Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.
  • Requirements
  • Experience in CMDB development and administration within the ServiceNow platform.
  • Proven experience leading CMDB projects and teams.
  • In-depth knowledge of ITIL processes and best practices.
  • Experience with integrating CMDB with other ITSM processes and tools.
Skill Set Required:

- Strong understanding of CMDB concepts and ServiceNow platform.

- Experience in IT service management and software development.

- Excellent communication and project management skills.

- Ability to work collaboratively in a team environment.

Benefits:

We offer a comprehensive benefits package including competitive salary, opportunities for professional growth and development, and a collaborative work environment.

Additional Information:

This role will involve working closely with cross-functional teams to deliver high-quality services to our clients.

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