Key Call Center Role

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

Customer service excellence is at the heart of our organization's mission. We are seeking a skilled Call Center Customer Service Representative to drive customer satisfaction and deliver exceptional service.

Job Overview:

This is a full-time on-site role where you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and maintaining accurate records. You will also be required to escalate complex cases to relevant departments and provide product and service information to customers.

As a successful Call Center Customer Service Representative, you will possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have strong problem-solving and conflict resolution skills. Additionally, you should be proficient in customer service, customer support, and ensuring customer satisfaction.

Responsibilities include:

  • Responding to customer queries
  • Providing product and service details
  • Troubleshooting problems
  • Maintaining customer records
  • Escalating complex cases

Qualifications:

  • A high school diploma or equivalent; a Bachelor's degree is preferred
  • Experience in the healthcare industry is advantageous
Requirements:

To succeed in this role, you should have experience in handling customer experiences and interacting with customer service representatives. You must also possess strong communication and interpersonal skills, be able to work in a fast-paced environment, and have problem-solving and conflict resolution skills.

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