Call Center Associate

19 hours ago

Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 14,00,000

Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations, you will play a crucial role in delivering exceptional service to our clients and ensuring their needs are met.

Your Key Responsibilities:
  • Contacting Clients: You will be responsible for making outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other related tasks.
  • Answering Inbound Calls: As part of our team, you will answer inbound calls, providing professional customer service using various communication methods to resolve customer inquiries, payments, and complaints at the first point of contact.
Essential Skills and Competencies:
  • Excellent Communication Skills: Strong verbal and written communication skills are essential for success in this role.
  • Cultural Adaptability: The ability to adapt to US culture and possess a neutral accent is critical.
  • Problem-Solving: You must be able to resolve customer queries effectively in the first point of contact.
  • Demeanor: A professional, courteous, friendly, and empathetic demeanor is required.
  • Active Listening: Good active listening skills are necessary for understanding customer needs.
  • Data Entry: Proficiency in data entry and typing skills is essential.
  • Multitasking: The ability to multitask in a fast-paced environment is crucial.
  • Teamwork: You must be a team player who can contribute to process improvement ideas.

Benefits: This role offers a range of benefits, including [list company-provided benefits].

What We Offer: We provide a supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

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