Contact Center Engineer

7 hours ago

Allahabad, Uttar Pradesh, India beBeeCiscoEngineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Cisco Unified Contact Center Enterprise and Cisco Unified Communications Manager Engineer

Job Overview

We are seeking a highly skilled and experienced engineer to plan, design, implement, and support Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions. This is a critical role that requires expertise in contact center deployments, IVR scripting, Cisco Cube and Nuance TTS/STT integration.

Key Responsibilities:

  • Design, deploy and support Cisco UCCE and CUCM-based contact center solutions.
  • Develop, test and implement IVR self-service scripts using Cisco and third-party platforms.
  • Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences.
  • Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers.
  • Capture customer call flow requirements and develop sophisticated call routing scripts and logic including integrations with 3rd party CRM applications to enable self service.
  • Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms.
  • Support integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording and third-party business applications.
  • Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams.

Required Skills and Qualifications

  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting.
  • Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages.
  • Proficient with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues.
  • Ability to perform regular backup, recovery, version upgrades, and capacity planning.

Benefits

  • The opportunity to work on complex contact center projects and contribute to the success of our organization.
  • A collaborative and dynamic work environment with opportunities for growth and professional development.
  • Competitive compensation and benefits package.

Others

This is a challenging and rewarding role that requires a high level of technical expertise and problem-solving skills. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.

  • Contact Center Architect

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeCisco Full time ₹ 20,00,000 - ₹ 25,00,000

    Cisco UCCE CVP Engineer Job DescriptionAbout Us:We are seeking a skilled Cisco UCCE CVP Engineer to join our team. As a key member of our engineering department, you will be responsible for designing, implementing, and maintaining robust contact center solutions using Cisco UCCE and CVP technologies.Key Responsibilities:Design Architecture: Analyze business...

  • Cloud Contact Center Engineer Position Available

    2 days ago

    Allahabad, Uttar Pradesh, India beBeeCloudContactCenter Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Title: Cloud Contact Center EngineerAn engineer is required to design, implement, and maintain the Genesys Cloud Contact Center platform.This role involves working closely with stakeholders to ensure the contact center infrastructure delivers on desired business outcomes and meets evolving needs.Key Responsibilities:Design and Engineering Functions:...

  • Salesforce Contact Center Expert

    7 hours ago

    Allahabad, Uttar Pradesh, India beBeeServiceCloud Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job TitleDescription: As a seasoned professional, you will be instrumental in designing and implementing cutting-edge contact center solutions leveraging Salesforce, Amazon Connect, AWS Lambda functions, and Open CTI capabilities.Key Responsibilities:Lead the development of Service Cloud Voice & Amazon Connect CTI Adapter implementations from scratch to...

  • Senior UCCE and CVP Engineer

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeSoftware Full time ₹ 35,00,000 - ₹ 40,00,000

    Career Opportunity: Senior UCCE and CVP EngineerJob Overview:We are seeking a skilled Senior UCCE and CVP Engineer to join our team. The ideal candidate will have extensive experience in designing, implementing, and maintaining large-scale contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).Key...

  • Data Center Thermal Performance Specialist

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeCooling Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Data Center Cooling ExpertAbout the Role:This is a highly specialized position that requires expertise in cooling system design and leadership.Key Responsibilities:Develop innovative cooling solutions for hyperscale data centers to ensure optimal temperature and humidity levels.Select and specify cooling equipment, components, and materials that...

  • Data Center Operations Specialist

    1 day ago

    Allahabad, Uttar Pradesh, India beBeeOperations Full time ₹ 16,00,000 - ₹ 23,40,000

    Job Title:A highly skilled Operations Manager with expertise in managing critical facilities and data centers.About the Role:The Shift Manager is responsible for overseeing day-to-day operations, ensuring uptime meets customer requirements, and maintaining reliability and efficiency of DC operation. This includes owning SOW and SLAs, PPM, safety, audit...

  • Network Infrastructure Engineer

    2 days ago

    Allahabad, Uttar Pradesh, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Network Infrastructure SpecialistWe are seeking a highly skilled Network Infrastructure Specialist to provide technical expertise in managing and supporting our Cisco Tetration platform deployed in data center environments.Key Responsibilities:Deliver level 2 operational support for Cisco Tetration, encompassing day-to-day monitoring, troubleshooting, and...

  • Early Years Center Director

    4 days ago

    Allahabad, Uttar Pradesh, India beBeeCollaborative Full time ₹ 9,60,000 - ₹ 18,00,000

    Center Leadership OpportunityAs a Center Director, your role is to deliver exceptional care and education to young children, acting as the primary point of contact for families.Establish a culture of continuous improvement in safety practices, policies, processes, and behaviors.Appoint a safeguarding lead for the center.Set the highest standards of behavior...

  • Enterprise Data Center Network Architect

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Overview:Highly Skilled Network Engineer NeededWe're seeking a highly skilled network engineer to design, implement, and support enterprise data center networks using Cisco ACI and Nexus platforms.The ideal candidate will have deep technical expertise in Layer 2/3 networking protocols, hands-on experience with Cisco Nexus platforms, and a strong...

  • Telecom Solutions Engineer

    4 days ago

    Allahabad, Uttar Pradesh, India beBeeTelecom Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Job Title: Telecom Solutions EngineerAbout the RoleWe are seeking a highly skilled Telecom Solutions Engineer to join our team. In this role, you will be responsible for designing and implementing cutting-edge telecom solutions that meet the needs of our clients.Key ResponsibilitiesCollaborate with senior management to develop and execute strategies that...