Remote Customer Service Representative

2 days ago

Kozhikode, Kerala, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Job Opportunity

This role is responsible for delivering exceptional customer service support and collections via phone interactions. The ideal candidate will have experience in Revenue Cycle Management (RCM) and Dialer Management Experience (DME) with a minimum of one year.

Key Responsibilities
  • Engage in outbound calls to insurance companies, end customers, and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information, and other calls to complete a transaction
  • Handle inbound calls by working as part of a team, providing first-class, professional customer service using various communication methods to ensure that where possible customer enquiries, payments, and complaints are resolved at the first point of contact.
Essential Skills and Qualifications
  • Strong verbal and written communication skills
  • Neutral accent and ability to adapt to US culture
  • Ability to resolve customer queries at the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multitask
  • Comfortable in a fast-paced, innovative environment
  • Team player
  • Contribute to process improvements through innovative ideas
Education and Work Experience
  • Graduation from any stream
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
Additional Information

Full-time position available. Permanent work arrangement.

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