
Customer Service Specialist
1 week ago
Job Overview:
We are seeking a highly skilled technical support specialist to provide level 1 and 2 support for on-prem and cloud applications.
Key responsibilities include troubleshooting issues, monitoring system health, and ensuring smooth operation of production and non-production environments.
Collaboration with teams is crucial to resolve incidents, support deployments, and maintain accurate documentation.
Our ideal candidate will have strong skills in linux/unix, windows, sql, shell scripting, monitoring tools, ci/cd, sdlc, agile/scrum, application support, and incident & problem management.
- Provide timely support for application and system issues.
- Monitor application performance and alerts.
- Troubleshoot and resolve technical issues or escalate as required.
- Support production deployments, patching, and configuration changes.
- Develop and maintain system documentation and dashboards.
- Collaborate with development, operations, and business teams.
- Follow incident, change, and problem management practices.
Benefits:
- Opportunity to work with cutting-edge technology.
- Chance to develop and grow professionally.
- Collaborative and dynamic work environment.
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