Chief Human Resources Officer

3 days ago

Madurai, Tamil Nadu, India beBeeHRPartner Full time ₹ 18,00,000 - ₹ 24,00,000
Key HR Business Partner Position

This role will lead HR operations for an assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

  • Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
  • Attrition Management: Maintain attrition at or below 5%.
  • Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Training Compliance: Track training plan adherence for the assigned vertical/process.
  • Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
  • Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

The ideal candidate will have a proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

We are seeking a dynamic and experienced professional with strong analytical and problem-solving skills. The selected candidate will also possess excellent verbal and written communication skills and strong interpersonal and conflict-resolution abilities.

This is an onsite role located in Gurgaon office with flexibility to work in shifts (rotational). Join us and become part of a global leader that drives meaningful transformation in the travel and hospitality domain.

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