Chief Enterprise Manager

JOB SUMMARY

The key objective for this position is to oversee the end-to-end issuance and fulfillment of new business, encompassing WIP management, central initiatives to streamline issuance through regular engagement with distribution/policy issuance/underwriting teams to ensure continuous business operation.

KEY RESPONSIBILITIES

• Relationship Management:
• • Establish strong relationships with regular engagement with distribution heads
  • Maintain ongoing communication to monitor and enhance performance
• Managing New Business:
• • Responsible for managing new business issuance by ensuring daily progress on WIP to meet monthly targets
  • Drive WIP clearance through hub teams to clear field WIP on a daily basis for issuance
  • Conduct regular governance calls with HUBs teams
  • Responsible for comprehensive WIP management
  • Identify areas for improvement and implement process and operational excellence initiatives to facilitate ease of business and enhance quality measures for channel partners
• Data and Reporting:
• • Deliver reports and analysis on various business parameters and processing to derive actionable plans for improvement
  • Support distribution with various data sets, reports, and dashboards
  • Collaborate closely with internal departments on report automation agenda
  • Present findings in detailed presentations for senior management as required
• Control and Monitor Process:
• • Ensure adherence to AxisMaxlife and IRDAI norms
  • Maintain and update SOPs and 4 sheeter's
  • Document and manage changes in existing processes
  • Process all service requests according to defined SLAs
• Projects and Continuous Improvement:
• • Conduct benchmarking internally and externally to establish best-in-class delivery and quality standards
  • Roll out new guidelines for distribution adherence
• Manage People:
• • Develop team members to perform effectively and efficiently

MEASURES OF SUCCESS

• Monthly engagements with Distribution leaders/head
• Publication of Monthly Issuance Dashboard/Scorecard
• Driving Operational efficiencies with Distribution team
• 92% M0 Issuance
• 94% M2 Issuance
• FTR of 85%
• Enhancing customer satisfaction through timely resolution of escalations and requests
• # of projects completed - Complete 1 Green/Black belt project for the year
• Talent retention, >10% attrition for G2M2abv
• Accurate reconciliation of business data/reports
• User-friendly customization of analytical reports
• Number of Initiatives deployed to bring in process improvements
• Effective alignment across departments with minimal escalations

BENEFITS

This role offers a unique opportunity to develop leadership skills and contribute to the growth of the organization. The ideal candidate will have a proven track record of success in relationship management and Banca operations management.

REQUIREMENTS

We are seeking a highly skilled professional with:

• Graduate/Post Graduate in Management
• Minimum 10+ years of experience
• 5 years in relationship management and Banca operations management
• Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes
• Good communication and analytical skills
• Strong data skills and solution-centric approach
• Customer-centric approach
• Process documentation and systems approach
• Computer skills in using databases and office management software including spreadsheets/presentation skills
• Team management and strong relationship skills