Head of Retail Operations Manager

22 hours ago

Palakkad, Kerala, India beBeeRetail Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About MetaMorph:

MetaMorph is a 360° HR Advisory firm dedicated to helping startups scale, evolve, and grow. We've helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve.

About Our Client:

A fast-growing women's ethnic and fusion wear brand with 15–20 exclusive stores across India and a strong online presence. Positioned in the affordable premium segment, it caters to millennial and Gen Z consumers with trendy, everyday ethnic-fusion styles.

About This Role:

The Head of Retail Operations will drive the overall performance, profitability, and growth of the retail business. Responsibilities include leading franchise operations, identifying new properties for store expansion, ensuring operational excellence, and building a high-performing retail team. The ideal candidate has strong expertise in retail management, franchise relations, property negotiations, and market analysis.

Main Responsibilities:

  • Franche & Store Expansion: Identify and evaluate potential locations for new stores; Manage franchise operations, ensuring alignment with brand standards; Negotiate and finalize property lease agreements and franchise contracts.
  • Retail Operations Management: Oversee day-to-day retail operations across all stores; Implement operational policies, SOPs, and compliance standards; Monitor store performance, sales, and profitability.
  • Team Leadership: Lead, mentor, and manage regional/store managers and retail teams; Drive training and development programs to enhance performance; Foster a customer-centric culture across retail outlets.
  • Market Analysis & Strategy: Conduct market research to identify new business opportunities and trends; Develop and execute retail expansion strategies to maximize market share; Monitor competitor activities and suggest innovative solutions.
  • Financial & Performance Management: Drive revenue growth, cost optimization, and profitability; Set performance benchmarks and regularly review KPIs; Prepare and present business performance reports to management.

Requirements:

  • Bachelor's or Master's degree in Business Administration, Retail Management, or related field.
  • 8+ years of experience in retail operations, with at least 5 years in a leadership role.
  • Strong background in franchise management and property acquisition.
  • Proven ability in team handling, business expansion, and operational excellence.
  • Strong analytical, negotiation, and decision-making skills.
  • Excellent leadership, communication, and stakeholder management abilities.

Preferred Skills:

  • Expertise in franchise and company-owned retail models.
  • Strong understanding of retail market trends and customer behavior.
  • Ability to drive multi-location operations with efficiency.
  • Proficiency in MS Office, ERP systems, and retail management tools.
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