Retail Operations Director

7 hours ago

Palakkad, Kerala, India beBeeEthnicwear Full time ₹ 8,00,000 - ₹ 12,00,000
Lead Retail Store Operations

As a key team member, you will be responsible for driving sales performance, managing inventory, and ensuring world-class customer service at our flagship ethnic wear retail store.

This role involves:

  • Store Operations & Brand Standards
    • Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
    • Ensure the store reflects a luxury ethnic wear identity through visual merchandising, cleanliness, and ambience.
    • Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.
  • Sales & Customer Experience
    • Drive sales to achieve and exceed monthly revenue targets.
    • Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
    • Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
    • Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
  • Team Leadership
    • Recruit, train, and supervise sales staff, stylists, and support personnel.
    • Monitor staff performance, set targets, and conduct regular team meetings.
    • Motivate the team to deliver exceptional ethnic wear shopping experiences.
  • Inventory & Stock Control
    • Oversee stock movement, replenishment, tagging, and barcoding.
    • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
    • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
  • Marketing & Engagement
    • Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
    • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
    • Promote store offers and exclusive collections through local channels and social media collaborations.
  • Reporting & Compliance
    • Prepare daily/weekly sales and footfall reports.
    • Ensure compliance with billing, GST, and company policies.
    • Maintain safety and operational excellence within the store.
    Requirements
    • Leadership & People Management
    • Excellent Communication
    • Ethnic Wear Knowledge
    • Customer-Focused Mindset
    • Problem-Solving Skills
    • Proficiency in Billing Software
    Qualifications & Experience
    • Bachelor's degree (preferred in Retail, Fashion Management, or Business).
    • 4–6 years of experience in apparel/ethnic retail management.
    • Proven success in achieving sales targets and leading retail teams.
    Benefits
    • Competitive salary + performance incentives.
    • Attractive staff discounts on sarees & apparel.
    • Growth opportunities within the company.

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