Product Operations Specialist
4 days ago
We are seeking a skilled Product Operations Specialist to join our team at Plivo, a leading cloud communications platform. This role offers an exciting opportunity to own Product Operations responsibilities as part of one of our Product Teams.
Your primary focus will be on product delivery, ensuring seamless execution on requirements for various business functions for internal and external customers. You will also manage relationships with Plivo partners/vendors and drive continuous improvement with them.
Key Responsibilities:- Conduct regular business review meetings with Plivo partners/vendors and highlight issues and areas for improvement.
- Onboard new vendors/partners by owning the process end-to-end, including technical, quality, and operational flows.
- Drive quality of product offering by constantly identifying, highlighting, and escalating any quality dips or issues observed internally or with partners/vendors.
- Maintain ownership of issues until resolved completely and show a high degree of customer focus.
- Understand technical concepts and issues and drive reliable technical solutions and a consistently exceptional service experience.
- Drive results on a number of key metrics by analyzing problem areas and proactively driving solutions.
To succeed in this role, you will need:
- A minimum 1-3 years of experience in a vendor-facing support business.
- Good technical aptitude to ramp up on technical and business concepts.
- Excellent verbal and written communication skills in English.
- Demonstrable problem-solving and troubleshooting skills, logical thought process.
- Business data analysis and good skills in tools such as MS Excel and Google sheets.
- Working knowledge of SQL is preferred.
- A good understanding of commerce platform concepts and procedures, including online services, general billing, and commerce systems processes (e.g., invoicing, credit card transactions).
- Polished interaction and great interpersonal skills to interact with our global partners.
As a member of our Product Operations team, you will enjoy:
- An estimated annual salary of $85,000 - $110,000, depending on your experience.
- A competitive benefits package, including premium healthcare/ wellness benefits for employees and families.
- Flexible working hours with a work-from-home setup.
- A remote-first culture that values flexibility and work-life balance.
- Ownership-driven culture with a young and dynamic team.
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