Product Operations Specialist

2 days ago


Bengaluru, Karnataka, India Plivo Full time

About Plivo

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Plivo is a cloud communications platform that enables businesses to connect with their customers with confidence. With a mission to simplify business communications, Plivo has established itself as a reliable and efficient platform for voice and SMS communications on a global scale.

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Overview of the Product Operations Team

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The Product Operations team at Plivo plays a crucial role in ensuring business continuity while maintaining costs and margins. This team establishes process and governance structures to ensure compliance and audits traffic for fraud and phishing. Additionally, they partner with product managers to run controlled experiments, unlock business cases with no-code/low-code workflows, and help customers unlock new use-cases by working closely with carriers.

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About the Role

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We are seeking an experienced Product Operations professional to join one of our Product Teams. As a key member of the team, you will be responsible for delivering products on requirements for various business functions, both internally and externally. You will manage relationships with partners/vendors and drive continuous improvement with them.

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Responsibilities

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This role involves owning Product Operations responsibilities and includes:

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  • Managing relationships with Plivo partners/vendors and driving continuous improvement">
  • Conducting regular business review meetings with Plivo partners/vendors and highlighting issues and areas for improvement">
  • Owning the onboard process end-to-end for new vendors/partners, including technical, quality, and operational flows">
  • Driving quality of the product offering by identifying, highlighting, and escalating any quality dips or issues observed internally or with partners/vendors">
  • Maintaining ownership of issues until resolved completely and showing a high degree of customer focus">
  • Understanding technical concepts and issues and driving reliable technical solutions and consistently exceptional service experience">
  • Driving results on a number of key metrics by analyzing problem areas and proactively driving solutions">
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Requirements

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To be successful in this role, you must have:

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  • A minimum of 1-3 years of experience in a vendor-facing support business">
  • Good technical aptitude to ramp up on technical and business concepts">
  • Excellent verbal and written communication skills in English">
  • Demonstrable problem-solving and troubleshooting skills, logical thought process">
  • Business data analysis skills, good skills in tools such as MS Excel and Google Sheets">
  • Working knowledge of SQL preferred">
  • Polished interaction and great interpersonal skills to interact with our global partners">
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Benefits

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We offer a competitive salary and benefits package, flexible working hours, a work-from-home setup, remote-first culture, premium healthcare/wellness benefits for employees and families, and an ownership-driven culture with a young and dynamic team.

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Estimated Salary: $120,000 - $150,000 per year



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