Transformation Specialist

1 day ago

Guntur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 3,50,000

We are looking for a customer-centric professional to join our team. In this role, you will be the primary point of contact for potential and existing clients—ensuring their journey from inquiry to enrolment is smooth, informed, and positively memorable.

If you are someone who loves interacting with people, solving problems, and creating meaningful client experiences while meeting performance targets, we would love to hear from you

Key Responsibilities:

  • Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about health transformation programs.
  • Guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.

Required Skills & Qualifications:

  • Strong communication skills (written and verbal) with a consultative tone
  • Ability to multitask and stay composed in a fast-paced, high-interaction environment
  • Good organisational and time-management skills
  • Customer-first mindset with a problem-solving attitude
  • Willingness to take ownership and deliver results
  • Comfort with CRM tools, Excel, and data handling
  • Prior experience in customer service, inside sales, or relationship management is a plus

Benefits:

  • Be part of a dynamic and collaborative work environment
  • Opportunity to make a positive impact on people's lives
  • Chance to grow professionally and personally

Salary: ₹25,000.00 - ₹35,000.00 per month (Plus Incentives)

Schedule: Day shift

Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor's (Preferred)

Experience: total work: 1 year (Required)

Sales: 1 year (Preferred)

  • Language: English (Preferred)

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