Senior Quality Assurance Professional

4 days ago

Belgaum, Karnataka, India beBeeQuality Full time ₹ 16,00,000 - ₹ 20,10,000
Job Title:

A senior quality assurance professional is required to oversee the quality of customer interactions in the insurance industry.

The ideal candidate will have a strong background in call quality monitoring, MIS reporting, and process improvement to ensure customer interactions meet the highest standards.

Key Responsibilities:

  • Evaluate agent performance and provide constructive feedback.
  • Ensure compliance with quality parameters and regulatory requirements.
  • Conduct calibration sessions with team leaders and trainers.
  • Prepare quality reports, highlight trends, and share insights with management.
  • Identify gaps and recommend process improvements.
  • Skill training based on quality observations.
  • Maintain quality documentation and drive continuous improvement initiatives.

Requirements:

  • Degree in any discipline.
  • 5-8 years of experience in quality function (insurance industry preferred).
  • Strong knowledge of quality frameworks and compliance standards.
  • Excellent analytical skills.
  • Proficient in MS Excel / MIS reporting.
  • Flexible to work rotational shifts.

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