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Business Relationship Manager
2 weeks ago
The ideal candidate will serve as the primary point of contact for influencers, brands, and users on our platform.
This role involves handling inbound queries, emails, and calls to resolve issues and provide accurate information. The candidate will also guide influencers and brands through the onboarding process and platform navigation.
To ensure a positive user experience, the successful candidate must maintain a professional tone while handling escalations and complaints.
In addition to resolving issues, this role requires collecting feedback from users and reporting recurring problems to improve our service.
- 0-2 years of experience in customer service, influencer management, or client relations (freshers welcome).
- Excellent verbal and written communication skills.
- Strong problem-solving ability with a calm, empathetic approach.
- Comfortable interacting with influencers, brands, and app users.
- Knowledge of English is a plus, but not mandatory.
We offer a competitive salary and attractive incentives based on performance. This role provides hands-on exposure to the influencer marketing ecosystem and brand partnerships, making it an excellent opportunity to learn, grow, and take ownership.
The successful candidate will have the chance to directly impact user experience and contribute to our success.
