Drive Business Innovation
2 weeks ago
The role of a Research and Development Professional involves driving innovation and process optimization within an organization. This is achieved by conducting market research, developing new products and services, performing tests, analyzing data, and communicating findings to relevant stakeholders.
This position requires collaboration with other departments to support innovation and development within the organization. Key responsibilities include:
- Market Analysis: Benchmark competitors, track global hospitality trends, and identify guest behavior patterns to inform product/service innovations.
- Concept Development: Assist in creating new F&B concepts, wellness programs, room designs, or technology integrations aligned with brand positioning.
- Sustainability Projects: Research eco-friendly solutions (energy efficiency, waste reduction, sustainable sourcing) to improve brand reputation and meet compliance requirements.
- Technology Integration: Pilot digital tools (AI-driven guest services, smart rooms, self-check-in kiosks) and gather data on ROI.
- Guest Experience Testing: Conduct focus groups, prototype testing, and gather guest/employee feedback for continuous refinement.
- Operational Efficiency: Identify and test innovations to reduce cost-per-occupied-room (CPOR), streamline housekeeping, or optimize procurement.
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