
Travel Experience Expert
3 days ago
Job Title: Customer Excellence Executive
About Us:
We are a travel company that creates unforgettable vacations just for couples.
Founded by alumni from top universities and investment firms, we revolutionize the couple vacation experience.
We believe that spending quality time together strengthens relationships. Our exclusive focus on couples allows us to provide high-quality, personalized experiences tailored just for them.
Key Responsibilities:
• Handle real-time customer queries and resolve issues promptly.
• Manage escalations efficiently and ensure timely resolutions.
• Coordinate with suppliers and hotels to resolve urgent issues.
• Provide immediate assistance for any itinerary changes or disruptions.
• Maintain clear and timely communication with customers to ensure a seamless travel experience.
Requirements:
• 1-3 years of experience in customer service, travel operations, or a related field.
• Strong problem-solving and decision-making skills.
• Excellent communication skills and ability to handle high-pressure situations.
• Familiarity with travel bookings, reservations, and emergency handling.
• Ability to work independently and make quick judgments.
Benefits:
• Competitive salary package.
• Opportunity to be part of a growing and dynamic travel company.
• Collaborative and supportive team environment.
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