Customer Experience Lead

1 day ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 2,51,20,000

Support Delivery Manager

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  • Owning premium accounts and building strong stakeholder partnerships are key responsibilities in this role.">
  • Developing strategic Service Improvement Plans to enhance process efficiency and operational effectiveness is also crucial.">
  • You will be expected to proactively identify and escalate risks, drive problem prevention, and manage customer escalations through coordinated team efforts.">
  • Managing key performance metrics and trends to mitigate future risks and influence adoption of best practices is a critical aspect of the job.">
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About This Role

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This position offers the opportunity to work with prestigious accounts and play a pivotal role in their success. You will be responsible for enhancing support advocacy experiences, influencing consistent services and product adoption, and leveraging data to build strategic improvement plans.

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Key Qualifications

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  • A minimum of 8 years of relevant experience in account management or customer success roles in a technical environment.">
  • Demonstrated experience in analyzing data to inform continuous process improvements.">
  • Familiarity with networking, cloud security, and internet protocols such as DNS, HTTP, and TCP/IP.">
  • Strong written, verbal, and presentation skills, including the ability to communicate complex technical content to various audiences.">
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What We Offer

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We provide a range of benefits that cater to different aspects of your life, from your health and finances to your family and personal interests. Our flexible working program allows you to choose where and when you work, giving you more control over your work-life balance.

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We power and protect life online by solving complex challenges together. Our teams use their global perspectives to put customers at the forefront of everything they do. If you're passionate about delivering exceptional customer experiences and driven by innovative solutions, we'd love to hear from you.

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