Digital Transformation Customer Experience Lead

2 days ago


Bengaluru, Karnataka, India beBeeCustomerExperience Full time
Customer Experience Lead Job Description

This role involves overseeing the development of customer experience strategies and initiatives to enhance digital touchpoints, operations, and overall service delivery across multiple fashion brands. The ideal candidate will have expertise in collecting and analyzing customer feedback, using insights to drive actionable improvements that boost customer satisfaction, retention, and business performance.

Key Responsibilities:
  • Design and implement data-driven customer feedback collection initiatives across digital channels, including brand websites, mobile apps, and emerging platforms.
  • Leverage analytics tools to measure customer experience metrics, such as satisfaction levels, detractor trends, and category-wise experience scores.
  • Collaborate with cross-functional teams to ensure seamless integration of customer feedback mechanisms with business processes.
Skills & Qualifications:
  • Proven experience in customer analytics, digital CX, or insights roles within e-commerce or retail environments.
  • Strong knowledge of CX metrics, customer journeys, and digital engagement strategies.
  • Hands-on experience with data analysis tools and dashboard platforms, such as Power BI.
  • Excellent communication, problem-solving, and stakeholder management skills.
Preferred Skills & Experience:
  • Familiarity with CRM tools, customer feedback platforms, and omnichannel environments.


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