Technical Service Manager

3 weeks ago


Mohali, Punjab, India Vodafone Idea Limited Full time

Job Title: Technical Service Manager

Job Summary:

We are seeking a highly skilled Technical Service Manager to join our team at Vodafone Idea Limited. As a Technical Service Manager, you will be responsible for providing technical support to our carrier customers, ensuring that their services meet the agreed SLA with minimum MTTR.

Key Responsibilities:

  • Provide technical support to carrier customers using FLDS (Voice & Data) services.
  • Ensure that services offered to customers meet the agreed SLA with minimum MTTR.
  • Handle customer faults and ensure periodic communication to customers during any outages.
  • Drive technical service improvement plans for services where SLA is not meeting.
  • Co-ordinate with various NOC teams and vendors to ensure minimum service downtime during outages.

Requirements:

  • Relevant experience handling carrier customers.
  • Good stakeholder-management skills.
  • Balanced in handling emergencies.
  • CCNA/CCNP preferred, ITIL will be an added advantage.
  • Engineering Graduate.


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