Technical Service Manager

3 weeks ago


Mohali, Punjab, India Vodafone Idea Limited Full time

About the Role

As a Technical Service Manager - Network Expert at Vodafone Idea Limited, you will play a key role in providing technical support for carrier customers using FLDS (Voice & Data) services.

Key Responsibilities

  1. To provide technical knowledge on data and voice networks, including understanding the architecture of services offered under Wireline Business, identifying single points of failure, and planning for additional resilience.
  2. To handle customer faults, ensure periodic communication with customers during outages, and drive technical service improvement plans for services where SLAs are not met.
  3. To coordinate with various NOC teams, vendors, and account management teams to ensure minimum service downtime during outages, advance communication with customers for scheduled outages, and prioritize visits/reviews.
  4. To analyze and solve complex technical issues, ensuring services offered to customers meet agreed SLAs with minimum MTTR.

Requirements

  • Technical knowledge on data and voice networks.
  • Excellent communication and coordination skills.
  • Ability to analyze and solve complex technical issues.
  • Strong problem-solving skills.
  • Ability to work in a team environment.


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