Technical Service Manager
3 weeks ago
About the Role
As a Technical Service Manager - Network Expert at Vodafone Idea Limited, you will play a key role in providing technical support for carrier customers using FLDS (Voice & Data) services.
Key Responsibilities
- To provide technical knowledge on data and voice networks, including understanding the architecture of services offered under Wireline Business, identifying single points of failure, and planning for additional resilience.
- To handle customer faults, ensure periodic communication with customers during outages, and drive technical service improvement plans for services where SLAs are not met.
- To coordinate with various NOC teams, vendors, and account management teams to ensure minimum service downtime during outages, advance communication with customers for scheduled outages, and prioritize visits/reviews.
- To analyze and solve complex technical issues, ensuring services offered to customers meet agreed SLAs with minimum MTTR.
Requirements
- Technical knowledge on data and voice networks.
- Excellent communication and coordination skills.
- Ability to analyze and solve complex technical issues.
- Strong problem-solving skills.
- Ability to work in a team environment.
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