
collections specialist
5 days ago
Our organization aims to simplify financial literacy and credit access for millions of people.
We strive to revolutionize how credit is managed by empowering users to take control of their credit health.
The role's primary objective is to drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.
- Contact delinquent customers via calls to follow up on overdue payments.
- Manage loan portfolios across different payment delay buckets.
- Offer closure, settlement, or restructuring options aligned with internal policies.
- Maintain calling discipline and track payments, callbacks, and payments received.
- Ensure compliance standards are met in customer communication and data handling.
To excel in this role, you will need 1-3 years of experience in collections or recoveries, preferably in Personal Loans, Business Loans, or Auto Loans with banks, NBFCs, fintechs, or collection agencies.
You should have strong knowledge of recovery/settlement documentation and processes, excellent negotiation and persuasion skills, and fluency in English.
Benefits: This role offers the opportunity to work in a dynamic environment, develop your skills, and make a meaningful impact in the lives of individuals and businesses.
What We Offer: A chance to be part of a team that is dedicated to simplifying financial literacy and credit access.
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