
Career Opportunities: Collections Specialist
10 hours ago
Explore a dynamic career as a collections specialist where you will be responsible for handling inbound and outbound calls in line with client and company policies.
You will follow up with customers on overdue accounts, maintain accurate records of customer interactions and payment commitments, meet defined productivity and quality benchmarks, and provide timely updates. This role requires strong communication, negotiation, and interpersonal skills to handle pressure and meet targets in a fast-paced environment.
Key Responsibilities:- Handle inbound and outbound calls for collections
- Follow up with customers on overdue accounts
- Maintain accurate records of customer interactions and payment commitments
- Meet defined productivity and quality benchmarks
- Provide timely updates
This is an excellent opportunity for individuals who have a background in international BPO voice processes and are looking to utilize their skills in a fast-paced environment.
Requirements:- Minimum 1 year of experience in an international BPO voice process (preferably in collections or customer service)
- Strong command of spoken English with a neutral or US/UK accent
- Excellent communication, negotiation, and interpersonal skills
- Ability to handle pressure and meet targets in a fast-paced environment
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