Support Manager

2 weeks ago


Allahabad, Uttar Pradesh, India beBeeSkillful Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Customer Support Specialist

We are seeking a skilled professional to join our team and help us deliver exceptional customer support.

Key Responsibilities:

  • Resolve complaints in a timely manner, maintaining 24/7 team availability to address customer concerns promptly.
  • Analyze recurring complaint patterns, identify key attributes, and collaborate with operations and tech teams to implement root-level solutions.
  • Reduce resolution times for common issues by improving processes, refining ticket assignment logic, and developing mechanisms to identify potential escalations early.
  • Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence.

Requirements:

  • Bachelor's degree or MBA, with a minimum of 5+ years of experience in a relevant role is a must.
  • Experience in program management, ecommerce, quick commerce or food aggregator, with a proven track record of solving at least 2 customer pain points and cost saving initiatives OR Experience in designing supply chain products and strategy that resulted in significant cost reduction.
  • Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions.

What We Offer:

  • A dynamic work environment that fosters growth and development.
  • The opportunity to work with a talented team of professionals.
  • A competitive salary and benefits package.


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