Expert Service Management Support Professional

21 hours ago


Allahabad, Uttar Pradesh, India beBeeSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000
Service Management Specialist

We are seeking a skilled Service Management Specialist to join our team. The successful candidate will be responsible for providing L2/L3-level support for Service Management (MIM) in a mission-critical banking environment.

  • Provide L2/L3-level support for Service Management (MIM)
  • Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements
  • Operate under ITIL processes (Incident/Change/Problem/Knowledge)
Key Responsibilities:
  • Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills
  • Conduct root cause analysis for recurring issues and implement permanent fixes
  • Tune configurations and schedule jobs to optimise performance and reliability
  • Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health
  • Strong documentation, runbook hygiene, and clear communication with stakeholders
  • Ownership mindset with readiness for 24x7 support and on-call rotation
Requirements:
  • 3+ years of experience in Service Management (L2), 8+ years (L3)
  • Proven track record of delivering high-quality service management solutions
What We Offer:
  • Sponsored visa including family members, insurance, and mobile expenses

Please apply if you have the necessary skills and qualifications. We look forward to hearing from you.



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