Service Cloud Enterprise Architect

2 days ago

Jodhpur, Rajasthan, India beBeeCloudArchitect Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Key Responsibilities

  • Architecture & Solution Design
    • Develop and oversee the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
    • Design data models, security models, and integration architectures for complex business environments.
    • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
    • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.
  • Administration & Governance
    • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
    • Define governance frameworks for configuration management, change management, and release management.
    • Provide architectural guidance on data quality, system performance, and sandbox strategy.
  • Technical Leadership & Mentorship
    • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
    • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
    • Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.
  • Project Delivery & Execution
    • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
    • Oversee complex integrations with ERP, telephony, middleware, and external applications.
    • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.
    • Coordinate with onshore and offshore teams to ensure architectural alignment and delivery excellence.
  • Stakeholder & Client Advisory
    • Partner with business leaders to translate requirements into scalable technical architecture.
    • Serve as a trusted advisor to clients and leadership on Service Cloud strategy and roadmap.
    • Present architectural designs, trade-offs, and recommendations to senior stakeholders and executives.
  • Innovation & Continuous Improvement
    • Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.
    • Promote adoption of automation, AI/Einstein features, and advanced architectural patterns.
    • Contribute to defining and scaling enterprise-wide Salesforce governance frameworks.

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