Senior Customer Relationship Management Specialist

5 days ago


Bharatpur, Rajasthan, India beBeeCRM Full time ₹ 15,00,000 - ₹ 25,00,000

Key responsibilities for this role include collaborating with stakeholders to define the scope and goals of a CRM system, analyzing business processes to identify areas for improvement, and proposing solutions to enhance customer relationship management.

The ideal candidate will have hands-on experience with leading CRM platforms, possess a strong ability to bridge technical requirements with business objectives, and be able to design user-friendly interfaces and workflows.

  • Collaborate with stakeholders to define project requirements and develop functional specifications.
  • Analyze business processes to identify opportunities for process improvements and propose solutions to enhance customer relationship management.
  • Design user-friendly interfaces and workflows for the CRM system, ensuring seamless integration with existing systems.

Bachelor's degree in business administration or a related field is required. Additionally, 3+ years of experience as a Business Analyst or Product Analyst, with a focus on CRM systems, is necessary. Strong understanding of CRM functionalities is also essential.



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