Workforce Development Specialist

4 days ago


Chennai, Tamil Nadu, India beBeeWorkforceManagement Full time
Job Overview

We are seeking a seasoned professional to lead our workforce management team.

The ideal candidate will have extensive experience in labor planning, real-time queue management, and process design.

The successful candidate will also possess advanced analytics skills, strong leadership abilities, and excellent communication skills.

About the Role:

  • Develop and implement effective workforce management strategies.
  • Leverage data-driven insights to inform business decisions.
  • Collaborate with cross-functional teams to drive process improvements.
  • Prioritize multiple tasks and projects to meet business objectives.

Requirements:

  • Minimum 15 years of progressive experience in inbound contact center workforce management.
  • Expert-level experience with NICE IEX WFM software.
  • Strong analytical and problem-solving skills.
  • Excellent leadership and communication skills.

Preferred Qualifications:

  • NICE InContact (CXOne) expertise.
  • Proven track record of implementing successful workforce management initiatives.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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