Manager, Revenue Enablement Specialist

3 weeks ago

Hyderabad, Telangana, India Highspot Full time

Job Summary

We are seeking a highly skilled Revenue Enablement Team Lead to join our team at Highspot. As a key member of our Revenue Enablement team, you will be responsible for leading and overseeing a team of Revenue Enablement practitioners, ensuring the successful execution of revenue enablement strategies and initiatives.

Key Responsibilities

  • Lead and oversee a team of Revenue Enablement practitioners, providing guidance and support to ensure the successful execution of revenue enablement strategies and initiatives.
  • Establish and maintain effective working cadences and collaboration processes to synchronize the efforts of the Indian Enablement team with those of their counterparts in the North American Enablement team.
  • Ensure project management and transparency through consistent AirTable updates and team communication.
  • Network with related Hyderabad-based SMEs for ongoing development and troubleshooting.
  • Serve as the primary point of contact and escalation point to the Sr. Director, Revenue Enablement as needed.

Enablement Specialization

  • Process and Tool Enablement - You will be responsible for working with the larger Enablement team to establish the strategy and plan/prioritization for process and tool enablement for our internal teams, including both the JIT and formal training strategy. You will delegate execution and build of Process and Tool enablement to local team members.
  • Enablement Operations - Manage an individual that supports Highspot platform administration, execution, governance, reporting, and design elements. The role takes on a combination of platform administration, design thinking, and project management - maximizing the role of Highspot platform to scale content, learning, and drive key initiatives & programs company-wide.
  • Instructional Design - Manage an individual that is responsible for course builds, governance, and learning asset design (SCORM file development, video editing, Canva builds, etc.) that bring internal and external learning to life. The role takes on a combination of instructional design and design thinking - maximizing the role of Highspot technology to scale learning and drive the right sales behaviors and messaging - all with a focus on driving engagement and action.

Revenue Operations: Process, Systems, and Tools

  • Lead and oversee an anticipated small team of SFDC and Marketo administrators. As with Revenue Enablement, members of the Revenue Operations team located in India will maintain a dotted-line reporting relationship with the Manager of Marketing Operations and the Director of Platforms, both within the global Revenue Operations team.
  • Ensure the system administrators in India are integral to and integrated with the Global Revenue Operations team via working cadences, collaboration, and transparency.
  • Serve as the primary point of contact and escalation point to the Manager of Marketing Operations and the Director of Platforms.
  • In collaboration with the North America Revenue Operations team, assist with the life-cycle of the local India team: recruitment, onboarding, performance management, and retention.

Operational Specialization

  • The administrators this managerial role will oversee will be accountable for solving business problems by customizing the SFDC and Marketo platforms: build, configure, and automate solutions. Activities will include, but not be limited to:
  • System assessment and configuration
  • Account Management
  • Troubleshooting
  • Data maintenance
  • Ticket Management
  • Development and maintenance of reports and dashboards
  • Management and integration of third-party applications

Cross-Functional Collaboration

  • Collaborate with sales, marketing, finance, and revenue operations, and revenue teams to align revenue strategies with overall business objectives.
  • Utilize data analytics to assess revenue performance, customer behavior, and market dynamics.

Performance Metrics and Reporting

  • Define key performance indicators (KPIs) to measure the success of products and programs.

Required Qualifications

  • Bachelor's degree in business, finance, economics, or a related field.
  • 5+ years of experience in people management preferred.
  • Proven experience in revenue enablement, revenue operations, or a related field.
  • Excellent communication and leadership skills to collaborate effectively across departments.
  • Knowledge of market trends, industry best practices, and emerging technologies in revenue management/enablement.
  • Experience in contract negotiation and pricing strategy.
  • Familiarity with Salesforce, Marketo, and the GTM tech stack.
  • Ability to thrive in a fast-paced, dynamic environment.

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