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Park Manager
4 weeks ago
The Head of Operations & Administration will oversee the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates.
The role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.
Key Responsibilities:- Set and manage budgetary and cost control strategies to improve overall profitability.
- Monitor and analyze financial performance to enhance revenue streams and control costs.
- Develop and implement sales and marketing strategies to attract and retain customers.
- Identify and pursue new business opportunities aligned with strategic goals.
- Implement continuous improvement strategies in guest satisfaction and employee engagement.
- Lead and develop staff teams through performance management, training, and professional development.
- Foster a culture of safety, fun, and growth.
- Manage HR activities including recruitment, training, and employee relations.
- Ensure people process compliance by establishing team norms, clarifying roles, and implementing performance management systems.
- Develop strategies to improve customer satisfaction and enhance park experience.
- Introduce new events and experiences for park visitors.
- Monitor key performance indicators and competition trends.
- Ensure efficient park operations, maintaining high standards for staff performance and equipment functionality.