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Park Manager

4 weeks ago


Cochin, Kerala, India Wonderla Holidays Full time
Key Responsibilities:

The Head of Operations & Administration will oversee the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates.

The role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.

Key Responsibilities:

  • Set and manage budgetary and cost control strategies to improve overall profitability.
  • Monitor and analyze financial performance to enhance revenue streams and control costs.
  • Develop and implement sales and marketing strategies to attract and retain customers.
  • Identify and pursue new business opportunities aligned with strategic goals.
  • Implement continuous improvement strategies in guest satisfaction and employee engagement.
Team Leadership:

  • Lead and develop staff teams through performance management, training, and professional development.
  • Foster a culture of safety, fun, and growth.
  • Manage HR activities including recruitment, training, and employee relations.
  • Ensure people process compliance by establishing team norms, clarifying roles, and implementing performance management systems.
Park Experience:

  • Develop strategies to improve customer satisfaction and enhance park experience.
  • Introduce new events and experiences for park visitors.
  • Monitor key performance indicators and competition trends.
  • Ensure efficient park operations, maintaining high standards for staff performance and equipment functionality.