Operational Director

4 weeks ago


Cochin, Kerala, India Ladder of Changes Full time

Job Overview

We are seeking an experienced Operational Director to lead our park operations, driving commercial growth and improving guest experience.

Main Responsibilities

Commercial Management (50%):

• Set and manage budgetary and cost control strategies to enhance revenue streams and control costs.

• Monitor and analyse financial performance to improve the overall P&L of the park.

• Develop and implement sales and marketing strategies to attract and retain customers.

• Identify and pursue new business opportunities aligned with strategic goals.

Talent and Team Development (25%):

• Lead and develop staff teams through performance management, training, and professional development.

• Foster a culture of safety, fun, and growth among team members.

• Manage HR activities including recruitment, training, and employee relations.

Guest Experience and Strategic Vision (25%):

• Develop strategies to improve customer satisfaction and enhance park experience.

• Introduce new events and experiences for park visitors.

• Monitor key performance indicators and competition.

• Ensure efficient park operations, maintaining high standards for staff performance and equipment functionality.

Ideal Candidate:

• Possesses strong commercial acumen, leadership skills, and a customer-centric approach.

• Has managed a large P&L of 50Cr+ in the past.

• Proficient in local language and knowledge of local authorities, with experience in sales and marketing and a track record of improving guest experience metrics.

• Ability to build and maintain relationships with local government authorities and external partners, liaise with contractors and vendors, and ensure adherence to safety, IMS, statutory, and legal norms.


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