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Service Excellence Leader

2 weeks ago

Vijayawada, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Opportunity:

  • We are seeking a seasoned executive with over 15 years of experience in Shared Services and Global Capability Centers, driving strategic alignment and operational efficiency.
  • A proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions is required.
  • Strong stakeholder management skills, especially with US-based leadership, ensuring service excellence through effective governance and collaboration, are essential.
  • The ideal candidate will be skilled in building high-performance cultures, managing global teams, and implementing scalable processes.
  • Strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic environments are necessary.

Key Responsibilities:

  • Drive strategic alignment and operational efficiency in Shared Services and Global Capability Centers.
  • Lead cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions.
  • Develop and implement effective stakeholder management strategies to ensure service excellence.
  • Build high-performance cultures and manage global teams to drive business results.
  • Implement scalable processes and improve operational efficiency.

Requirements:

  • 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles.
  • Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT.
  • Proven experience in building, scaling, and transforming shared services or global capability centers.
  • Experience in stakeholder management, preferably with US-based teams and leaders.
  • Strong business acumen with an ability to influence and drive results across geographies.
  • Excellent leadership, communication, and conflict resolution skills.
  • Bachelor's Degree in Business, Finance, or Engineering; MBA or equivalent preferred.