Student Experience Coordinator
2 weeks ago
Job Title: Student Support Professional
About the Role:
- We are seeking a highly skilled and empathetic individual to support students and parents throughout their academic journey.
- The ideal candidate will have strong communication skills, both written and verbal, and be able to address concerns and refund requests with accuracy and efficiency.
- This role involves managing escalations across various channels, including chat, calls, and email, to maintain a positive experience for parents and students.
- The selected candidate will also mentor students to ensure effective app usage and maximize learning outcomes.
- As part of our cross-functional team, you will collaborate with Sales, Tech, and Academy teams to resolve customer issues promptly.
- Additionally, you will take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.
- As part of our cross-functional team, you will collaborate with Sales, Tech, and Academy teams to resolve customer issues promptly.
- The selected candidate will also mentor students to ensure effective app usage and maximize learning outcomes.
- This role involves managing escalations across various channels, including chat, calls, and email, to maintain a positive experience for parents and students.
- The ideal candidate will have strong communication skills, both written and verbal, and be able to address concerns and refund requests with accuracy and efficiency.
Requirements:
- A minimum of 1 year of experience in customer experience or support roles.
- Strong communication skills, both written and verbal, are essential for this position.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- You will be responsible for managing multiple channels (chat, email, calls) and collaborating with cross-functional teams.
- A passion for education and a genuine interest in helping students succeed are essential qualities for this role.
- You will be responsible for managing multiple channels (chat, email, calls) and collaborating with cross-functional teams.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Strong communication skills, both written and verbal, are essential for this position.
About Us:
We are committed to providing a supportive and inclusive environment for our students and staff. We believe in fostering a culture of collaboration, innovation, and continuous improvement. If you are a motivated and results-driven individual who is passionate about making a difference in education, we encourage you to apply for this exciting opportunity.
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