Candidate Experience Specialist

4 days ago

India beBeeChampion Full time ₹ 42,000 - ₹ 28,00,000

Job Overview

This internship is designed for individuals who are eager to learn and grow in the field of candidate support. As a Candidate Support Intern, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Key Responsibilities:

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Work Environment:

  • Full-time internship with a 9-hour workday and 1-hour break.
  • 6-day workweek (Monday-Saturday).
  • Opportunities for overtime pay.

Benefits:

  • Health Insurance covering self, children, and spouse.
  • Unlimited free tele-doctor consultations.
  • Remote work setup perk (₹10,000/month).
  • EngageWith points for recognitions and rewards.

What We're Looking For:

  • High agency: Take initiative, make decisions, and tackle challenges proactively.
  • Communication champion: Communicate with clarity, professionalism, and empathy.
  • Detail detective: Excel at solving problems with a keen eye for detail.
  • Tech savvy: Comfortable with Google Sheets and eager to learn new software tools.
  • Team player: Collaborate enthusiastically and be always eager to learn and grow.

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