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Salesforce Administrator Lead

1 month ago

Bengaluru, Karnataka, India Encora Inc. Full time

Job Overview

We are seeking a skilled Salesforce Administrator Lead to join our Cloud Services team at Encora Inc. in Bangalore.

About the Role

This is a full-time position that involves working from our office in Bangalore.

Responsibilities

  • Collaborate with end-users and operations leaders to understand requirements and translate them into technical specifications.
  • Design and implement new features and functionality in our Salesforce Org using custom objects, fields, page layouts, and lightning pages.
  • Automate processes using workflow rules, validation rules, process builder, and flows.
  • Identify reports and dashboards to measure the impact of build iterations.
  • Provide real-time support to end-users for issues related to Salesforce and supported applications.
  • Deliver projects through our release management process.
  • Lead all aspects of 3rd party application use and support.

Requirements

  • Salesforce Administrator experience.
  • Salesforce.com Advanced Administrator Certification.
  • Understanding of data structures, data modeling, & database schema.
  • Experience building with Salesforce Lightning User Interface.
  • Strong qualitative and quantitative mathematical skills.
  • Strong business acuity in sales operations and customer success.
  • Analytical skills to improve quality of iterative builds.

Bonus Points

  • Experience implementing Salesforce CPQ with Docusign and Billing (e.g. Zuora) integration highly desirable.
  • Experience with Gainsight strongly preferred.
  • Experience with Anaplan preferred.
  • Agile scrum master or product owner training.
  • Bachelor's degree in computer science, Management Information Systems, Business, or the equivalent related experience.

What We Offer

$120,000 - $180,000 per year

About Us

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. Our technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.